How often should alternative interpersonal communication capability testing be completed by TOP/BA/RC?

Alternative interpersonal communication capability testing for Transmission Operators (TOP), Balancing Authorities (BA), and Reliability Coordinators (RC) is designed to ensure that personnel can effectively communicate during events that may affect system reliability. Conducting this testing monthly is crucial because it provides a consistent opportunity to evaluate and reinforce communication processes and practices.

Regular monthly assessments help to identify any weaknesses or areas for improvement in interpersonal communication skills, ensuring that operators are always prepared for real-time situations that require effective collaboration. This frequency allows the operators to stay familiar with the communication tools and protocols, which is essential for maintaining reliability and responding efficiently during emergencies or critical events.

While other options suggest less frequent testing, such as quarterly or semi-annual evaluations, these intervals may not provide sufficient reinforcement and practice to ensure that communication capabilities remain sharp and effective in response to evolving operational needs. Frequent testing, such as on a monthly basis, aligns with best practices for maintaining high reliability standards within the grid operations framework.